Return and Refund Policy

At The Grand Mobiles, customer satisfaction is important to us. This policy explains the conditions under which returns, exchanges, or refunds may be applicable.

1. Eligibility for Returns

Returns or replacements may be accepted if:

  • The product is damaged at the time of purchase
  • A defective product is identified immediately
  • An incorrect item was provided

Requests must be made within 3 days of purchase.

2. Non-Returnable Items

Returns may not be accepted for:

  • Used products
  • Opened accessories
  • Products damaged due to misuse
  • Software or configuration related issues

3. Manufacturer Warranty

Most smartphones and electronic devices come with manufacturer warranty. Warranty claims must be handled through the authorized service center of the respective brand.

4. Refund Processing

If a refund is approved:

  • Refunds will be issued via the original payment method
  • Processing may take 3–7 business days

5. Exchanges

In some cases, eligible products may be exchanged instead of refunded depending on product availability.

6. Contact Us

For return or refund requests:

The Grand Mobiles
📧 Email: thegrandmobilestupr@gmail.com
📞 Phone: +91 7639976823
📍 Address: 123-124, Shri Ram Plaza Complex, Kamatchi Amman Kovil Street, Tiruppur – 641606, Tamil Nadu, India

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